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Super MB Star Benz Star C3 Technical Service



BENZ STAR C3 Super Mb Star FAQ
BENZ STAR C3 Super Mb Star FAQ:

About USB Key
Q:  What is Super MB Star USB KEY used for?
A: for Security USB Encryption

Q: How to correctly use Super MB Star USB KEY?
A: Before start the Super MB Star software, insert into USB KEY, and when it runs, don’t take out USB KEY, otherwise the computer will automatically shutdown.

About Software Included:
Q: What software included in the Super MB Star?
A: The software included in the supre MB Star is listed in the Super MB Star description page, please check it.

Q: Does SUPER MB STAR contain developer mode?
A: yes, our supplied super MB Star contains [developer mode] in the DAS.

Q:Does Super MB Star is stored with Benz training and SD Media?
A: Super MB Star is stored with SD Media but no Benz training.

About Basic Information
Q: What is Super MB Star password?
A: There are three passwords for Super MB Star:
1). When the computer is in the sleep mode, the password is [User$star2004]
2). Password for update: you can find it in the Super MB STAR Password letter
3). The password for decompressing update tool is [updatenow]

Q: the DELL D630 hard disk of Super MB Star installed locally or on a VMware?
A: it doesn’t need to install on VMware player, only the moveable hard disk needs.

Q: What the difference between super MB Star and MB Star C3 pro?
A: They have different hardware and software, Super MB Star supports online update, while MB Star C3 doesn’t support online update.

Q: How many years of free update?
A: Super MB STAR provides one year free update online service. Super MB STAR Lite provides 3 months free update online service.

Q: What else shall I do before using super MB Star?
A: You need to set some configurations before using super MB Star, we have both video and user manual to teach you how to do that, just follow the steps.

Q: Super MB STAR is able to work with Trucks and change the speed limitation?
A: Yes, Super MB STAR is able to work with different kinds of Benz trucks, and it is able to change the speed limitation, please do that under the legal permission.

Q: What should I do if I do not know how to set or face some difficulty when install the software?
A: We provide online service 24 HRs, our after-sales service men can help you solve the problem through teamviewer, just contact the sales.

Q: Is Super MB STAR able to Reset the SBC Function?
A: The Super MB STAR Top Version provides you SBC Reset, TV active and some other functions. You are able to access SBC Special function without password 

About Required Operation System (OS)
1. First Install: Error 23, while readinkg from H:\1.First Install.exe
when I use Super MB Star, an error occurs reading like the following picture shows "1. First Install: Error 23, while readinkg from H:\1.First Install.exe"
I used to try on both Windows XP and Winds 7, and got the same error as the above-mentioned.

A: why the above problem occurs? There are 2 possible reasons.
1) required windows operation system is windows XP. Be sure to setup and run the device software under windows XP.
2) you said you try to install on both Windows XP and Winds 7, I guess The First Install software gets broken, for example it is broken by the anti-virus software.
I advice you search "VMware workstation" in google and download it. Here it is the link:

About Self diagnosis
Q: Super MB star self diagnostic operation steps:
A: Please follow the next instruction.

2) Enter "Star Utilities", click "Self Diagnosis" and then click "Caesar Self Diagnosis".

3) Self diagnosis starts, please wait.

4) This is Self-diagnostic report

About Activation
Q: After enter Xentry, I got the error "No StarKey available".

A: Please send us HW ID to help active.

About Online SCN Coding 
Q: Do we need to provide user ID and password when use Super MB Star to do online SCN coding?
A: online SCN coding needs our engineer to authorize / active by remote assistant (TeamViewer).

Q: How much money should I pay for SCN online coding per time?
A: US$150.00 (item No. SS99), after you pay it, contact us to active / authorize.

Installation Notes:

1. Be sure to disable/uninstall anti-virus software
Please note,anti-virus software can flag up SUPER MB STAR software as having a virus. This is a false positive and is due to the software containing the application file. So Before setup the device software, please disable/uninstall anti-virus software or install a more reliable free virus scanner! Our SUPER MB STAR software is completely safe and virus free and all other virus scanners confirm this.

If the software data is destroyed or lost because you forget to disable/uninstall anti-virus software, please contact our customer service, we arrange to resend you CD or send you the software via internet.

2. Required windows operation system is windows XP
Be sure to setup and run the device software under windows XP. Otherwise the device software and program can be broken or it will fail to work.
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